FAQs

Questions regarding Downloads

You should receive an email regarding your download within 5 minutes of your purchase. This email will contain a downloadlink to your product. If you have an account on our site you can check your downloads on your account page.

If you waited 5 minutes and still have no email from us, please make sure you check your spamfolder as well. If our email is not in the spamfolder please get in contact with us at [email protected]

Quick Answers

This depends on what we are trying to accomplish. For animations we are using a mix of Photoshop and After Effects. For more Complex graphical illustrations we tend to use Illustrator.

We deliver all of our files in PNG format. Text is not Included in the Overlays and Icons are delivered separately as small PNG files. Excluded from this rule are our Stream Panels which come with Text and Icons on it.

We are happy to translate our Panels and other products for you on demand.

OTHER QUESTIONS

Customer support

You are able to reset your password on the Login screen.

If you’ve got a promocode, you can use it on our checkout page, before you buy a product.

We accept every payment method that is available via PayPal.

Of course we use only PayPal for our transactions. Your payment is made via the PayPal servers and our site uses SSL (https).

You still have a question which was not answered in the sections above? Just send us an email to [email protected] and we’ll try to find a solution to your problem as soon as possible.